Online Banking FAQs



You will be able to access all of your accounts and credit cards on our new RepublicOnline and RepublicMobile banking platform. Some online and mobile banking services will be unavailable for brief periods during the conversion. We will advise of these downtime periods well in advance to help you prepare.



RepublicOnline and RepublicMobile App

Yes, you will receive a link via email to re-enrol in online banking with RepublicOnline. You will also be asked to download the Republic Mobile app from the App Store or Google Play Store.

To complete the Online Banking registration process, you will need to input some personal details, i.e. Name, date of birth, ID type (Passport, National ID, Driver’s permit), email and phone information as well as you can set your own username.

You will also be required to input some banking information:

1. Your new Deposit Account Number/ Credit Card Number

2. PIN (the pin that is associated with the deposit account or credit card)

3. Customer ID or RIM

Once completed you will be sent a temporary password by email to complete the registration process.

Yes. You will be able to see your accounts and credit cards (with your new Republic Bank account numbers).

All online banking services including online access to credit card balances and online transactions will be unavailable during a brief period immediately preceding the launch of the Bank’s new technology platforms. We will advise of this date well in advance to help you.

Your e-statements for the period prior to our conversion will be unavailable on the RepublicOnline and the Republic Mobile app platforms.

We recommend downloading and saving a year’s worth of statements for your records. On our website we will provide a step by step guide on how to download and save your statements.

If you would like to access your e-statement history after the conversion, simply make a service request at your branch and we will happily assist.

Saved scheduled payments and notifications on your existing Internet Banking will not be migrated to the new internet banking platform. All scheduled payments, along with utility and third-party payment information, will need to be set up on your new internet banking.

You can view our RepublicOnline Demos here.

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