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We appreciate your feedback


At Republic Bank, customer satisfaction is our utmost priority, which is why we strive for service excellence in every customer interaction. Notwithstanding, there may be occasions when we fall short of meeting your expectations.

So, whether you have a Compliment, Comment or Complaint, your feedback is valuable to us, as it offers us the opportunity to improve our service to you.

Compliment/Comment/Suggestion:


Kindly fill out our Feedback Form: Click here
Alternatively you can send us an email at rbgdcustomercare@rfhl.com or fill out a comment card, which is available at our branches.

Complaint?


  • Kindly contact your branch (in person, telephone, fax or email)
  • Provide the staff member with the details of the complaint (dates, account number etc)
  • Agree to a mutually accepted time frame to have the issue resolved.
  • If you are not satisfied, speak to the Branch Sales Manager who will provide further assistance.
Kindly fill out our Feedback Form: Click here

Feedback FAQs


I filled out a comment card at the branch. How will I know if it was received by the Customer Care Centre?
Once the comment card is received at the Customer Care Centre you will be acknowledged via telephone or email within 48 hours.
If I send in a compliment for a staff member, is the staff member notified?
Yes, the staff member and their respective manager are advised in writing.
I sent a suggestion for an improvement in service but it was never implemented.
All suggestions/ comments are forwarded to the respective departments for consideration in their decision making process.
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