Page 24 - Quest magazine 40

Top Star

here is saying that the darker the night; Who is a Top Star?
SPOTLIGHT ON YOU Tto our organization, there remain indi- est number of points from the compliments re-
the brighter the star. Despite the twist
A Top Star is a branch staff who scores the high-
and turns that this pandemic has brought
ceived for the month. Our Top Star is awarded a
viduals who continued to shine even brighter
gift card plus a star balloon from our Customer
amidst the challenges. As a result, the Customer
Care team and the opportunity to be highlighted
Care Unit at the Shared Service Division decid-
ed to introduce an addition to our Service Excel-
lence Star Initiative – “Top Star”. in our circular.
What is the Objective?
How does it work?
Sometimes it is easy to lose sight of how we im-
Customer feedback is extracted from our Cus- pact our customers, but through this initiative we
tomer Care Comment Cards to gauge which of seek to highlight the efforts of those who contin-
the Seven Service Elements are portrayed by our ue to provide excellent service. This serves as an
branch staff. However this is not limited only to opportunity for branch staff to feel appreciated
the comment cards but compliments received via and to underscore the lasting effects our actions
email and social media to our Customer Care have on our wider community. The Top star ini-
team. Then a monthly winner for each branch is tiative is not only to bring to the attention these
determined based on the quantity and quality of outstanding members but to remind everyone
compliments a staff member receives. that they possess star qualities as well because
the “light you shine on others returns twice as
bright to shine on you.” (Matshona Dhliwayo)

24 • Quest 40 July/Dec 2022 •